Diam’s Paradise

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Security deposit

A 250 € / 250 $ security deposit is required for all bookings.

The deposit is collected through a secure payment link sent to you. It must be paid for your reservation to be confirmed.

After checkout, once the property has been inspected, the security deposit is refunded in full provided no damage, missing items, excessive cleaning, or violation of house rules has been identified. Refunds are typically processed within 3 to 7 business days, depending on your bank.

In the event of damage or necessary replacement, the corresponding amount will be retained and documentation (photos, invoices or estimates) will be provided. If the cost exceeds the amount of the deposit, the remaining balance may be charged.

This process ensures a smooth, transparent and secure experience for both guests and hosts.

Damages 

By completing your reservation, you authorize us to charge the card on file for:
– any documented damage
– missing items
– excessive cleaning
– smoking violations
– unauthorized pets or guests
– misuse requiring repair or replacement

Charges will be limited to the $250 security deposit amount, unless the damage clearly exceeds that value and additional charges are justified under local laws.
You will be notified with photos, documentation, and receipts/estimates before any charge is applied.

Payment 

Payment Terms

A 30% deposit is required at the time of booking.
The remaining 70% percent is due 60 days before arrival.

For bookings made fewer than 60 days before arrival, the full amount is charged at the time of booking.

48-Hour Grace Period

If you book at least 7 days before your arrival:
You may cancel within 48 hours after booking and receive a 100 % refund of all payments received.
After this grace period, the standard cancellation policy applies.

Cancellation policy

After the 48-hour grace period:

More than 60 days before arrival

The deposit is non-refundable.
Any amount you have paid above the deposit will be refunded.

60 days or fewer before arrival

The stay becomes non-refundable.

Missed or Failed Payments

If the 70 % balance payment fails when due:
You will have a 7-day grace period to update your payment method. Email reminders will be sent automatically.

If payment is still not received after 7 days, the booking will be cancelled, and the cancellation rules listed above will apply as of that date.

House Rules

Arrival after 5pm

Departure before 11:00

No parties

GUESTS

A complete list of all guests will be required prior to your arrival. The number of guests must match the reservation, and any changes need to be approved in advance. No outside visitors are allowed—only registered guests from the reservation are permitted. All guests must sleep in the designated bedrooms, and no one is allowed to sleep on the couches or set up extra beds. We reserve the right to ask you to vacate the property if unregistered guests are found or if the guest limit is exceeded. No parties, events, or gatherings are allowed.

ANIMAL

If we have approved a pet (only one per family), please follow the specific pet guidelines that will be provided prior to your arrival.

CHECKin/CHECKout

Check-in is after 5:00 PM, and check-out is by 11:00 AM. If you’d like an early check-in or late check-out, this may be arranged based on availability, with potential additional fees.

AC and OPENINGS

Always ensure that all windows and sliding doors are closed, take the AC key with you, turn off all fans, and lock the entrance door every time you leave the apartment. When the AC is running in the bedrooms, please make sure that all windows and doors are securely closed.

SAND

The shower drains may clog if sand gets inside. To prevent this, we’ve provided a brush at the entrance for you to use to clean the sand off your feet in the parking lot before entering the apartment.

NO SMOKING

Smoking is strictly prohibited inside the house, including at the windows or on the parking lot.

QUIET TIME

After 9 PM. If we receive noise complaints from neighbors, we may have to ask you to vacate the property.

On DEPARTURE Day

Upon check-out, please ensure there are no dirty dishes left in the sink and that all trash is taken to the outside bins. Be mindful of recycling guidelines.

Thank you for your understanding.